The system messed up everything! Please correct.

The secretary of one association that is publisher of four journals asked me to install the Open Journal Systems and to train their staff member to upload articles.
I have installed OJS on their local machine since they were not clear about hosting they would like to use. I met their staff member and showed how to enter data in the forms for metadata, how to create journal, sections, users and other details.
He looked quite confident and confirmed my instructions using phrases: I will do that easily.  I will manage that somehow.
After a couple of days their secretary called me and said that the Open Journal Systems messed up all information entered.

I was confused with what they said and I came to inspect what was going on.  I noticed that some titles are written in capital letters, some are not, there is very noticeable inconsistency in typographical presentation of all information, numerous spelling mistakes, missing commas, periods.
Some references had number only associated to one reference, order was not good.
I was sure that this was not technical issue. The system cannot mess up entered information in that way.
Their staff member was looking at wrongly completed forms and he did not react much. When I asked details about entered data I realized that he entered them in that way.
I was more and more sure that he is person with dyslexia and that he was not aware on textual inconsistencies, fields in forms that are not completed, inaccurate years of journals etc.
I reported the secretary of that association on my opinion and that there is no magic software that will easily correct all mistakes in titles, subtitles, references, abstracts, numbering of references.
My suggestion was that their staff member is person with dyslexia. They expressed that they have had already some difficult misunderstandings with that person.
A couple of weeks later they said that their board is not against him. Well, it should not be against him, but it is questionable that being “for him” assumes that he can do work that is extremely hard.
From my point of view, that person should undergo medical examination and if the board decided to keep him involved in on-line publishing that is fine, but he must have personal assistant or to do some other work that is less difficult for him.
Persons with dyslexia should not be excluded, but we have to create relationship that is based on informed and scientifically supported decision making process that will make sure that there is no discrimination against that person and too great expectations.

Many people with dyslexia are never diagnosed and consequently not supported properly. When we notice that there is person in our working environment that does often spell-check errors or have had great difficulty reading texts. That person can be quite intelligent. Some important guidelines and explanations about dyslexia can be helpful to develop strategies that will not hurt a colleague with dyslexia. Even more, we can come up with solutions that can be very supportive for that person.

There are people who have had similar issues and they made a lot of effort to find solutions.  Good resource about typefaces for dyslexia is worth reading.   Some others developed special fonts that can help person with dyslexia to read better. Dr. Robert Hillier’s site offers useful information about his efforts confronting such issues.

Editors and administrators of the Open journal Systems can add information related to dyslexia in the information block for librarians, authors and readers.  Sharing of good practice cases can multiply success in treating that phenomena.

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